How We Help
Customization to Suit Your Organization
Introducing Tailored Concierge Call Centers for Organizations. Designed to simplify and enhance your behavioral health support system. We believe every client’s journey is distinct, so we have developed a system that compliments and elevates your existing support structure.
Customized Concierge Call/Text Line
Branded as part of your organization, our dedicated team of professionals is here to provide personalized guidance to employees or members. We understand that each journey is unique, and we take the time to listen and understand individual needs and concerns. We help navigate towards the mental health resources and services best suited to the specific circumstances, including geography, level of care, and finances/insurance.
Stigma
Stigma can lead to fear, shame, and discrimination, causing individuals to avoid seeking the care they need. For example, a survey by the National Alliance on Mental Illness (NAMI) in the United States found that 40% of adults with a mental health condition did not seek treatment. Fear of stigma and judgment were among the top reasons cited for not seeking help. Stigma can be particularly pronounced in certain populations, such as racial and ethnic minorities, LGBTQ+ individuals, and men. These groups may face additional barriers due to cultural expectations, discrimination, or a lack of culturally competent care. Lastly, stigma also affects mental health professionals themselves. Some professionals may hesitate to seek help for their own mental health concerns due to concerns about professional repercussions or stigma within the healthcare community. Our team, aligns with our clients, but operates independently, allowing members and employees to confidentially and confidentially reach out for help.
Streamlined Provider Connections
We have established a network of trusted mental health and substance use programs nationwide to ensure that those seeking assistance are directed to the most appropriate resources in a confidential and timely manner. By streamlining the process, we eliminate the confusion often associated with finding the right help.
Expert Assistance for Behavioral Health
Our concierge call center agents are extensively trained certified peer recovery specialists, and experienced in handling mental health and substance misuse-related inquiries. We ensure that our team possesses the knowledge and skills to offer compassionate and informed support. With an emphasis on empathy and understanding, our agents become an extension of your organization's dedication to helping individuals on their path to recovery. We work closely with your organization to understand the intricacies of your services, ensuring that our concierge agents possess the knowledge and empathy to provide enhanced assistance to your clients. By integrating with your ongoing efforts, we create a unified support network that guarantees a holistic approach to mental health and substance misuse services.
Awareness & Educational Resources
We have curated a comprehensive database of information related to mental health and substance misuse solutions. Whether it's information on treatment options, support groups, or helplines, our database provides easy access to valuable resources. Our team is also available to answer any questions you may have and provide further clarification. We also offer in-person mental health educational events and anti-stigma campaigns.
Customization to Suit Your Organization
We recognize that every organization has different resources and requirements in providing mental health and substance misuse services. Our concierge call centers offer extensive customization options, allowing you to tailor the support to align with your organization’s unique needs. From branding and scripting to training and reporting, we ensure that the service reflects your organization’s identity and goals.
